Returns & Exchanges

At Hisense, we stand behind the quality of our electronics and offer a hassle-free 30-day return window for products in original condition. If you are not completely satisfied with your purchase, we provide comprehensive support to ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log in to your Hisense account and navigate to the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the electronic device in its original manufacturer packaging, including all included accessories, remotes, cables, and manual documentation to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technical team verifies the device's condition and serial number, your refund will be processed to the original payment method within 7 to 10 business days.