Frequently Asked Questions
Everything you need to know about your Hisense experience.
How can I track the delivery of my Hisense appliance?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
What is the standard warranty period for Hisense TVs and refrigerators?
Most Hisense products come with a 1-year or 2-year limited manufacturer warranty. Specific duration varies by model; please check the warranty card included in your packaging.
What is your return policy for electronic items?
We offer a 30-day return window for products in their original packaging. If the item is defective upon arrival, we provide a full refund or a free replacement.
Does Hisense offer professional installation services?
Yes, for large appliances such as Laser TVs and washing machines, you can select 'Professional Installation' at checkout for an additional fee.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and flexible financing options through partners like Affirm or Klarna.
How do I update the software on my Hisense Smart TV?
Navigate to the 'Settings' menu on your TV, select 'System', and then 'System Update' to check for and install the latest firmware over Wi-Fi.